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At China Trade Art, customer satisfaction is our priority. We carefully inspect every artwork before shipment to ensure it meets our quality standards. Please review our refund and return policy below before placing an order.
Orders cancelled before production begins are eligible for a full refund. However, any bank, payment gateway, or transaction charges incurred during the payment process shall be deducted and borne by the buyer.
Once production has been completed or the goods have been shipped, returns and refunds are generally not accepted unless there is a verified quality issue or manufacturing defect.
If the delivered products contain manufacturing defects or quality issues caused by our production process, we will provide one of the following solutions after verification:
If your order is damaged during shipping, please contact us immediately and provide clear photographs of the damaged packaging and products. After verification, we will reproduce and resend the products free of charge without additional manufacturing costs.